Hsieh Docs
Get an overview of Hsieh's features, integrations, and how to use them.
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Start Guide
Learn how to set up your unified helpdesk and manage conversations across channels
Import Tickets
Quickly move tickets from your existing support platforms into Hsieh
Omni-channel Setup
Connect WhatsApp, Instagram, X, and Email to one central dashboard
Human Agent Tools
Empower your human agents with macros, internal notes, and collision detection
Hsieh basics
Unified Inbox
Manage all incoming messages from every channel in a single view
Smart Routing
Automatically assign tickets to the right human agent based on expertise
Custom Workflows
Automate repetitive tasks with powerful rules and triggers
Performance Analytics
Track resolution rates, response times, and CSAT scores